Aside from additional disinfection procedures on top of our already "hospital clean" environment, we also have some new policies and procedures to keep everyone safe using curbside care. Appointment length may be a little longer than normal due to extract disinfection practices. Thank you for your patience and understanding.
Q: What is Curbside care?
A: To limit contact, we will provide all communication by phone. We ask that you call our main line at (919) 460-9111 when you arrive. If you are picking up products or food, it is best that you call ahead before your arrival so we may get them ready, then simply call again when you arrive so we may bring them out to you. If you have an appointment, we will get a history over the phone, then come out to retrieve your pet. After your pets exam, the doctor will call you with findings and treatment plan.
- Please bring all pets on a leash or in a carrier.
- We ask that you stay in your car. We will all do our best to keep personal contact minimal, and maintain a 6 ft social distance whenever possible.
- Please reschedule non-urgent care if you or a family member feel ill. If your pet needs urgent care, and you are unwell, we request that you let us know ahead of time, and arrange for a friend or relative to transport your pet in your stead. We will still contact you for care decisions.
- Please do not leave during your appointment, unless previously discussed with a technician. We are happy to accommodate drop off appointments with prior approval.
- Please keep your cell phone on you, and the line open for contact.
- Please request any additional services (like nail trims or anal gland expression) before we retrieve your pet from the car for exam. We may not be able to accommodate requests made after we have returned your pet to you.
Q: How can I pay?
A: At this time we can accept cash, check (made out to Dr. Meredith Highsmith) or credit card. We cannot accept debit cards at this time.
We are NOT doing payments by phone at this time. When we bring your pet or products out to the car, we will accept your preferred payment type.
Q: Have your business hours changed?
A: At this time, our business hours are the same. We are open M/F 7:30 am-5:30 pm, T/Th 8:00 am-7:00 pm, W/Sa 8:00am -noon. We will post updates here, on Facebook, and with google if our hours change.
Q: Can my pet pass the virus to my family?
A: At the time this is being written (3/28/2020) there is no evidence your pet can give you COVID-19. Most viruses are not able to be passed between species. That said, there is limited prior data of similar viruses mutating and being passed from humans to cats. Because of this, the CDC recommends sick persons not having contact (petting, cuddling, kissing) with household pets. There are only two cases of this virus potentially having been passed to a pet from a caretaker that tested positive for COVID-19. For more information please visit these links:CDC -COVID-19 and Pets and Canadian Centre for Public Health and Zoonoses -Worms and Germs Blog
What to expect for your pet's appointment in detail:
When you call to let us know you have arrived, we will take a history and discuss requested services, as well as confirm phone number. When we come out to get your pet, please stay in your car or maintain a 6 ft personal distance as possible. We'll put one of our leashes on your pet and have you un-clip yours.
Our doctor will perform their exam then call you with findings and a treatment plan. Once approved, we will finish treatment and call you again with your total. Please have your preferred payment form ready when we bring your pets and medication to your car. We can accept cash, check, or credit card at this time. We cannot accept debit payments.
We appreciate your patience, as additional disinfection practices mean everything takes a little longer than normal. Appointment lengths generally vary between 30-60 minutes.
If you are immune suppressed, or other concerns about coming to our facility for your appointment, please give us a call. We will accommodate needs as much as possible.
Our policies and procedures are subject to change as we adapt to ever-changing information and CDC recommendations.